This Shipping Policy applies to all U.S. orders placed via mossmarket.shop—we strive to deliver your office supplies, presentation tools, and business equipment quickly, safely, and conveniently.

1. Order Processing Time

  • Orders are processed within 1–2 business days of payment confirmation (excluding weekends, holidays, and peak seasons like back-to-office).
  • You will receive a shipping confirmation email (with a tracking number) once your order is dispatched.
  • Fragile items (e.g., whiteboards, display stands, projectors) are packed with shock-absorbent materials and reinforced boxes to ensure safe delivery.
  • Bulk orders (e.g., multiple reams of paper, large equipment) may require additional processing time (we’ll notify you via email if this applies).

2. Shipping Methods & Delivery Times

We use reliable commercial carriers (FedEx Ground, UPS Commercial, USPS Priority) for U.S. orders:
  • Standard Shipping: 2–5 business days from dispatch (remote locations may take 1–2 additional days). Ideal for non-urgent office supplies (e.g., paper, markers).
  • Expedited Shipping (1–2 business days): Available at checkout for eligible locations. Perfect for urgent needs (e.g., last-minute presentation tools, broken equipment replacements).
  • Shipping Restrictions: We do not ship to P.O. boxes, APO/FPO addresses, or international locations at this time. All shipments require a physical business or residential address.

3. Shipping Costs

  • Standard Shipping: $9.99 (for orders under $100).
  • Free Standard Shipping: Available for orders over $100 (U.S. addresses only—ideal for bulk office supply restocks).
  • Expedited Shipping: $19.99 (flat rate for eligible locations).
  • Bulk/Large Equipment Surcharge: Orders containing oversized items (e.g., 8ft display stands, heavy-duty shredders) may incur a $15–$30 surcharge (calculated at checkout).

4. Address Accuracy

You are responsible for providing a correct shipping address. If an order is returned due to incorrect details, you will be charged a re-shipping fee (equal to the original shipping cost) to resend the item. For business addresses, include suite/floor numbers to avoid delivery delays.

5. Delayed or Lost Shipments

  • Carrier Delays: We are not liable for delays caused by shipping carriers (e.g., weather, logistics disruptions). Track your order via the provided tracking number for real-time updates.
  • Lost Shipments: If your order is marked “delivered” but not received, contact the carrier first to file a claim. If unresolved, email us at vuyyuru@mossmarket.shop (include your order ID) for assistance.
  • Fragile Items: Inspect equipment immediately upon delivery. Report damage within 48 hours with photos of the item and packaging for replacement or refund.

6. Shipping for Returns/Exchanges

For eligible returns/exchanges (per our Refund Policy):
  • You are responsible for return shipping costs (non-refundable) unless the item is defective/incorrect.
  • Ship returns to:

    Moss Market LLC

    1200 Industrial Rd

    San Carlos, CA 94070, USA

We recommend using a trackable shipping service and purchasing insurance for high-value items (e.g., projectors, printers)—we are not liable for lost or damaged return shipments.