At Moss Market LLC, we’re dedicated to ensuring you’re satisfied with the office supplies, presentation tools, and business equipment you purchase from mossmarket.shop. This policy outlines our terms for returns, refunds, and exchanges.
 

Overview

 
Our refund and returns policy lasts 30 calendar days from the date of delivery. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
 
To be eligible for a return, the item must:
 
  • Be unused, unopened, and in the same condition as received (critical for hygiene and functionality of office supplies/equipment)
  • Be sealed in its original packaging (with all tags, manuals, and accessories intact—e.g., original boxes for printers, whiteboards, or display stands)
  • Include a receipt or digital proof of purchase
 

Non-Returnable Items

 
The following office products are not eligible for return (due to usability, consumable nature, or custom specifications):
 
  • Opened consumables (e.g., A4/A3 copy paper, marker refills, 收银 paper, ink cartridges)
  • Used or damaged equipment (e.g., shredders, printers, scanners with signs of wear, whiteboards with dry-erase marks)
  • Custom or personalized products (e.g., branded display stands, custom-sized labels, logo-printed meeting notebooks)
  • Gift cards
  • Clearance/sale items marked as “final sale” (e.g., discounted overstocked office supplies)
 

To Complete Your Return

 
We require a receipt or proof of purchase to process returns. Do not send your office products back to the manufacturer—use the return address listed below.
 

Partial Refunds

 
Partial refunds may be granted in these specific cases:
 
  • Unused office items returned without original packaging (undamaged; 10% restocking fee applied)
  • Items returned 15–30 days after delivery (unused, in original packaging; 15% restocking fee applied)
  • Office equipment with minor cosmetic imperfections that do not affect functionality (e.g., slight scratches on a display stand frame)
  • Items missing non-essential accessories (e.g., a lost product manual for a binding machine)
 

Refunds

 
  1. Once your return is received and inspected, we’ll email you to confirm receipt of the office product.
  2. We’ll notify you via email if your refund is approved (e.g., for an unopened pack of A4 paper) or rejected (e.g., for a used whiteboard marker set).
  3. Approved refunds will be processed to your original payment method within 7–10 business days.
 

Late or Missing Refunds

 
If you haven’t received your refund:
 
  1. Verify your bank/credit card account (refunds may take 3–5 business days to post).
  2. Contact your credit card issuer or bank (processing delays are common).
  3. If issues persist, email us at vuyyuru@mossmarket.shop with your order ID and refund request details.
 

Sale Items

 
Only regularly priced office supplies, presentation tools, and equipment may be refunded. Clearance, discounted, or “final sale” items are non-refundable (eligible for exchange only if defective/damaged).
 

Exchanges

 
We only replace items if they are defective, damaged, or incorrect (e.g., a broken PPT clicker, wrong model projector, cracked whiteboard):
 
  1. Email us at vuyyuru@mossmarket.shop with your order ID and photos of the issue.
  2. Ship the item to our return address (once approved):
    Moss Market LLC

     

    1200 Industrial Rd

     

    San Carlos, CA 94070, USA

     
     
 
For defective/damaged items, we cover standard return shipping costs (provide a shipping receipt for reimbursement).
 

Gifts

 
  • If the item was marked as a gift and shipped directly to you: You’ll receive a digital gift card for the return value once the office product is received.
  • If the gift was shipped to the purchaser first: Refunds will be sent to the gift giver (they will be notified of the return).
 

Shipping Returns

 
To return eligible office products, mail your item to:
 
Moss Market LLC

 

1200 Industrial Rd

 

San Carlos, CA 94070, USA

 
 
  • You are responsible for return shipping costs (non-refundable)—these costs will be deducted from your refund if approved.
  • For high-value equipment (e.g., projectors, heavy-duty shredders), we recommend using a trackable shipping service with insurance (we are not liable for lost or damaged return shipments).
  • Exchange delivery times vary by location (typically 2–5 business days after we receive your return).
 

Need Help?

 
For refund/return questions about your office supplies, presentation tools, or equipment order, contact us at vuyyuru@mossmarket.shop with your order ID and inquiry details.